Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Obi Ikechukwu Vincent; Okoronkwo Ijeoma Lewechi; Akubue Augustine Uchenna; Ughasoro Maduka; Akubue Ngozika Peace; Uche Glory Igbo; Nnanke Etimita; Emeka Onugu; Emmanuel Shekarau; Abonyi Isaiah Chimezie; Chine Paul Udoka; Joseph Akem Ingwu

doi:doi:10.11648/j.ejpm.20190702.12

Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Obi Ikechukwu Vincent, Okoronkwo Ijeoma Lewechi, Akubue Augustine Uchenna, Ughasoro Maduka, Akubue Ngozika Peace, Uche Glory Igbo, Nnanke Etimita, Emeka Onugu, Emmanuel Shekarau, Abonyi Isaiah Chimezie, Chine Paul Udoka, Joseph Akem Ingwu

Published in European Journal of Preventive Medicine (Volume 7, Issue 2)

Received: 24 April 2019 Accepted: 3 June 2019 Published: 12 June 2019

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Abstract

Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.

Published in	European Journal of Preventive Medicine (Volume 7, Issue 2)
DOI	10.11648/j.ejpm.20190702.12
Page(s)	40-49
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2019. Published by Science Publishing Group

Keywords

Total Quality Management, University of Nigeria Teaching Hospital, Health Workers, Perception

References

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Obi Ikechukwu Vincent, Okoronkwo Ijeoma Lewechi, Akubue Augustine Uchenna, Ughasoro Maduka, Akubue Ngozika Peace, et al. (2019). Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. European Journal of Preventive Medicine, 7(2), 40-49. https://doi.org/10.11648/j.ejpm.20190702.12

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ACS Style

Obi Ikechukwu Vincent; Okoronkwo Ijeoma Lewechi; Akubue Augustine Uchenna; Ughasoro Maduka; Akubue Ngozika Peace, et al. Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. Eur. J. Prev. Med. 2019, 7(2), 40-49. doi: 10.11648/j.ejpm.20190702.12

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AMA Style

Obi Ikechukwu Vincent, Okoronkwo Ijeoma Lewechi, Akubue Augustine Uchenna, Ughasoro Maduka, Akubue Ngozika Peace, et al. Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. Eur J Prev Med. 2019;7(2):40-49. doi: 10.11648/j.ejpm.20190702.12

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@article{10.11648/j.ejpm.20190702.12,
  author = {Obi Ikechukwu Vincent and Okoronkwo Ijeoma Lewechi and Akubue Augustine Uchenna and Ughasoro Maduka and Akubue Ngozika Peace and Uche Glory Igbo and Nnanke Etimita and Emeka Onugu and Emmanuel Shekarau and Abonyi Isaiah Chimezie and Chine Paul Udoka and Joseph Akem Ingwu},
  title = {Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study},
  journal = {European Journal of Preventive Medicine},
  volume = {7},
  number = {2},
  pages = {40-49},
  doi = {10.11648/j.ejpm.20190702.12},
  url = {https://doi.org/10.11648/j.ejpm.20190702.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ejpm.20190702.12},
  abstract = {Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.},
 year = {2019}
}

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TY  - JOUR
T1  - Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study
AU  - Obi Ikechukwu Vincent
AU  - Okoronkwo Ijeoma Lewechi
AU  - Akubue Augustine Uchenna
AU  - Ughasoro Maduka
AU  - Akubue Ngozika Peace
AU  - Uche Glory Igbo
AU  - Nnanke Etimita
AU  - Emeka Onugu
AU  - Emmanuel Shekarau
AU  - Abonyi Isaiah Chimezie
AU  - Chine Paul Udoka
AU  - Joseph Akem Ingwu
Y1  - 2019/06/12
PY  - 2019
N1  - https://doi.org/10.11648/j.ejpm.20190702.12
DO  - 10.11648/j.ejpm.20190702.12
T2  - European Journal of Preventive Medicine
JF  - European Journal of Preventive Medicine
JO  - European Journal of Preventive Medicine
SP  - 40
EP  - 49
PB  - Science Publishing Group
SN  - 2330-8230
UR  - https://doi.org/10.11648/j.ejpm.20190702.12
AB  - Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.
VL  - 7
IS  - 2
ER  -

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Author Information

Obi Ikechukwu Vincent

Department of Health Management and Administration, University of Nigeria, Enugu, Nigeria
Okoronkwo Ijeoma Lewechi

Department of Nursing Services, University of Nigeria, Enugu, Nigeria
Akubue Augustine Uchenna

Department of Environmental Health, Nnamdi Azikiwe University, Nnewi, Nigeria
Ughasoro Maduka

Department of Paediatrics, University of Nigeria, Enugu, Nigeria
Akubue Ngozika Peace

Health Education Department, Healthline Consulting Limited, Enugu, Nigeria
Uche Glory Igbo

Health Education Department, Healthline Consulting Limited, Enugu, Nigeria
Nnanke Etimita

Department of M&E, Breakthrough Action, Calabar, Nigeria
Emeka Onugu

Monitoring and Evaluation Units, Catholic Relief Services, Abuja, Nigeria
Emmanuel Shekarau

Case Management Unit, National Malaria Elimination Programme, Abuja, Nigeria
Abonyi Isaiah Chimezie

Department of Environmental Health Science, Nnamdi Azikiwe University, Nnewi, Nigeria
Chine Paul Udoka

ICT department, UNICEF, Enugu, Nigeria
Joseph Akem Ingwu

Department of Public Health, Ministry of Health, Calabar, Nigeria

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Obi Ikechukwu Vincent, Okoronkwo Ijeoma Lewechi, Akubue Augustine Uchenna, Ughasoro Maduka, Akubue Ngozika Peace, et al. (2019). Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. European Journal of Preventive Medicine, 7(2), 40-49. https://doi.org/10.11648/j.ejpm.20190702.12

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ACS Style

Obi Ikechukwu Vincent; Okoronkwo Ijeoma Lewechi; Akubue Augustine Uchenna; Ughasoro Maduka; Akubue Ngozika Peace, et al. Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. Eur. J. Prev. Med. 2019, 7(2), 40-49. doi: 10.11648/j.ejpm.20190702.12

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AMA Style

Obi Ikechukwu Vincent, Okoronkwo Ijeoma Lewechi, Akubue Augustine Uchenna, Ughasoro Maduka, Akubue Ngozika Peace, et al. Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study. Eur J Prev Med. 2019;7(2):40-49. doi: 10.11648/j.ejpm.20190702.12

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@article{10.11648/j.ejpm.20190702.12,
  author = {Obi Ikechukwu Vincent and Okoronkwo Ijeoma Lewechi and Akubue Augustine Uchenna and Ughasoro Maduka and Akubue Ngozika Peace and Uche Glory Igbo and Nnanke Etimita and Emeka Onugu and Emmanuel Shekarau and Abonyi Isaiah Chimezie and Chine Paul Udoka and Joseph Akem Ingwu},
  title = {Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study},
  journal = {European Journal of Preventive Medicine},
  volume = {7},
  number = {2},
  pages = {40-49},
  doi = {10.11648/j.ejpm.20190702.12},
  url = {https://doi.org/10.11648/j.ejpm.20190702.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ejpm.20190702.12},
  abstract = {Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.},
 year = {2019}
}

Copy | Download

TY  - JOUR
T1  - Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study
AU  - Obi Ikechukwu Vincent
AU  - Okoronkwo Ijeoma Lewechi
AU  - Akubue Augustine Uchenna
AU  - Ughasoro Maduka
AU  - Akubue Ngozika Peace
AU  - Uche Glory Igbo
AU  - Nnanke Etimita
AU  - Emeka Onugu
AU  - Emmanuel Shekarau
AU  - Abonyi Isaiah Chimezie
AU  - Chine Paul Udoka
AU  - Joseph Akem Ingwu
Y1  - 2019/06/12
PY  - 2019
N1  - https://doi.org/10.11648/j.ejpm.20190702.12
DO  - 10.11648/j.ejpm.20190702.12
T2  - European Journal of Preventive Medicine
JF  - European Journal of Preventive Medicine
JO  - European Journal of Preventive Medicine
SP  - 40
EP  - 49
PB  - Science Publishing Group
SN  - 2330-8230
UR  - https://doi.org/10.11648/j.ejpm.20190702.12
AB  - Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.
VL  - 7
IS  - 2
ER  -

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