Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia

Abdu Hussen; Agajie Likie Bogale; Jemal Haidar Ali

doi:doi:10.11648/j.sjph.20160405.17

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Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia

Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali

Published in Science Journal of Public Health (Volume 4, Issue 5)

Received: 21 July 2016 Accepted: 2 August 2016 Published: 29 August 2016

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Abstract

The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.

Published in	Science Journal of Public Health (Volume 4, Issue 5)
DOI	10.11648/j.sjph.20160405.17
Page(s)	408-414
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

Caretaker Satisfaction, Vaccine Preventable Child Illness, Quality, Rural Ethiopia

References

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[4]	Schempf AH, Minkovitz CS, Strobino DM, Guyer B. Parental Satisfaction with Early Pediatric Care and Immunization of Young Children: The Mediating Role of Age-Appropriate Well-Child Care Utilization, Arch Pediatr Adolesc Med 2007; 161: 50-6.
[5]	Ministry of Health. Final Report: Client Satisfaction with Health Services in Uganda, 2008.
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[8]	Etana B, Deressa W. Factors associated with complete immunization coverage in children aged 12-23 months in Ambo Woreda, Central Ethiopia, BMC Public Health 2012; 12: 566.
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[10]	Legesse E, Dechasa W. Assessment of child immunization coverage and its determinants in Sinana Distric, South east Ethiopia, BMC Pediatrics 2015; 15: 31
[11]	Kidane T, Yigzaw A, Sahilemariam Y, Bulto T, Mengistu H, Belay T, et al. National EPI coverage survey report in Ethiopia, 2006.
[12]	South Wollo Zonal Health Office. Health care of women and children in developing countries, mid-year activity report, phc. 1990. 19: 80-4.
[13]	Allah ESA, Elsabagh EEM, Awady SEI. Mother’s Satisfaction with the Quality of Care of Maternal & Child Health Services at Maternal and Child Health Centers in Zagazig City, Sharika Governorate, Egypt. Life Sci J 2012; 9 (3): 1438-48.
[14]	Salah AA, Baraki N, Egata G, Godana W. Evaluation of the Quality of Expanded Program on Immunization Service Delivery in Primary Health Care Institutions of Jigjiga Zone Somali Region, Eastern Ethiopia, European Journal of Preventive Medicine 2015; 3 (4): 117-23.
[15]	Emelumadu OF, Onyeonoro UU, Ukegbu AU, Ezeama NN, Ifeadike CO, Okezie OK. Perception of quality of maternal healthcare services among women utilizing antenatal services in selected primary health facilities in Anambra State, Southeast Nigeria, Niger Med J 2014; 55 (2): 148-55.
[16]	Nath B, Singah JV, Awasthi S, Bhushan V, Singh SK, Kumar V. Client Satisfaction with Immunization Services in Urban Slums of Lucknow District, Indian. J Pediatr 2009; 76 (5): 479-83.
[17]	Amin R, de Oliveira TJCR, Cunha MD, Brown TW, Favin M, Cappeliera K. Factors limiting immunization coverage in urban Dili, Timor-Leste. Glob Health SciPract. 2013; 1 (3): 417-27.
[18]	Odusanya OO, Alufohai EF, Meurice FP, Ahonkhai VI. Determinants of vaccination coverage in rural Nigeria. BMC Public Health 2008; 8: 381.
[19]	Hasan A. Patient satisfaction with maternal and child health services among mothers attending the maternal and child health training institute in Dhaka, Bangladesh; Mahidol University 2007.

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APA Style

Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali. (2016). Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Science Journal of Public Health, 4(5), 408-414. https://doi.org/10.11648/j.sjph.20160405.17

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ACS Style

Abdu Hussen; Agajie Likie Bogale; Jemal Haidar Ali. Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Sci. J. Public Health 2016, 4(5), 408-414. doi: 10.11648/j.sjph.20160405.17

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AMA Style

Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali. Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Sci J Public Health. 2016;4(5):408-414. doi: 10.11648/j.sjph.20160405.17

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@article{10.11648/j.sjph.20160405.17,
  author = {Abdu Hussen and Agajie Likie Bogale and Jemal Haidar Ali},
  title = {Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia},
  journal = {Science Journal of Public Health},
  volume = {4},
  number = {5},
  pages = {408-414},
  doi = {10.11648/j.sjph.20160405.17},
  url = {https://doi.org/10.11648/j.sjph.20160405.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20160405.17},
  abstract = {The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.},
 year = {2016}
}

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TY  - JOUR
T1  - Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia
AU  - Abdu Hussen
AU  - Agajie Likie Bogale
AU  - Jemal Haidar Ali
Y1  - 2016/08/29
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DO  - 10.11648/j.sjph.20160405.17
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 408
EP  - 414
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20160405.17
AB  - The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.
VL  - 4
IS  - 5
ER  -

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Author Information

Abdu Hussen

Zewditu Memorial Hospital, Addis Ababa City Administration Health Bureau, Addis Ababa, Ethiopia
Agajie Likie Bogale

Ethiopian Public Health Institute, Addis Ababa, Ethiopia
Jemal Haidar Ali

Reproductive Health and Health Service Management, School of Public Health, College of Health Sciences, Addis Ababa University, Addis Ababa, Ethiopia

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Plain Text BibTeX RIS

APA Style

Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali. (2016). Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Science Journal of Public Health, 4(5), 408-414. https://doi.org/10.11648/j.sjph.20160405.17

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ACS Style

Abdu Hussen; Agajie Likie Bogale; Jemal Haidar Ali. Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Sci. J. Public Health 2016, 4(5), 408-414. doi: 10.11648/j.sjph.20160405.17

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AMA Style

Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali. Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia. Sci J Public Health. 2016;4(5):408-414. doi: 10.11648/j.sjph.20160405.17

Copy | Download

@article{10.11648/j.sjph.20160405.17,
  author = {Abdu Hussen and Agajie Likie Bogale and Jemal Haidar Ali},
  title = {Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia},
  journal = {Science Journal of Public Health},
  volume = {4},
  number = {5},
  pages = {408-414},
  doi = {10.11648/j.sjph.20160405.17},
  url = {https://doi.org/10.11648/j.sjph.20160405.17},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20160405.17},
  abstract = {The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.},
 year = {2016}
}

Copy | Download

TY  - JOUR
T1  - Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia
AU  - Abdu Hussen
AU  - Agajie Likie Bogale
AU  - Jemal Haidar Ali
Y1  - 2016/08/29
PY  - 2016
N1  - https://doi.org/10.11648/j.sjph.20160405.17
DO  - 10.11648/j.sjph.20160405.17
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 408
EP  - 414
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20160405.17
AB  - The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.
VL  - 4
IS  - 5
ER  -

Copy | Download